Privacy Policy | SHH Holdings LTD

SHH Holdings LTD ("SHH Holdings," "SHH Buys Homes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shhbuyshomes.com or contact us about buying your property.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Contact information: first name, last name, email address, phone number
Property information: street address, city, state, ZIP code
Situational information: reason for selling, property condition, additional details you share
Communication records: emails, calls, and text message exchanges

Information Collected Automatically

Log data: IP address, browser type, pages visited, time and date of visit
Device information: device type, operating system
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Evaluate your property and prepare a cash offer
Contact you by phone, email, or SMS to discuss your property and offer
Complete real estate transactions you initiate with us
Respond to your inquiries and provide customer support
Comply with legal and regulatory obligations
Improve our website and services
Send marketing communications if you have opted in (see Section 4)

3. SMS / Text Message Communications

When you submit our contact form and consent to receive text messages, we may send you SMS messages related to your property inquiry, including offer details, appointment confirmations, and transaction updates (transactional messages). With your optional consent, we may also send marketing messages such as homebuying tips and market updates.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further texts.

We do not sell or share your phone number with third parties for their marketing purposes.

4. Marketing Communications

We will only send marketing communications if you explicitly opt in. You may withdraw consent at any time by replying STOP (SMS), clicking unsubscribe (email), or contacting us at info@shhholdingsltd.com.

5. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic, understand how visitors use our site, and improve the user experience. We also use Google Analytics (including Google Ads conversion tracking) which may collect anonymized data about your visit.

You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Title companies, escrow companies, and transaction coordinators necessary to complete a real estate transaction
Technology providers: CRM platforms, email platforms, and analytics tools that help us operate our business (bound by confidentiality agreements)
Legal and regulatory: When required by law, court order, or government authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. If a transaction is completed, we retain records as required by California real estate law and applicable regulations.

8. Your Rights Under California Law (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect about you
Request deletion of your personal information (subject to certain exceptions)
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@shhholdingsltd.com or call (626) 414-4859.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

SHH Holdings LTD
555 N Benson Ave Suite H
Upland, CA 91786
Phone: (626) 414-4859
Email: info@shhholdingsltd.com